Refund & Returns Policy

At Vale Forever Clothing, we want you to be completely satisfied with your streetwear purchase. We offer a 30-day return window from the date of delivery for most items.

To be eligible for a return, items must meet the following conditions:

• Items must be in original, unworn condition
• All original tags and labels must be attached
• Items must be free from odors (perfume, smoke, etc.)
• Original packaging and accessories must be included
• Items must not show signs of wear, washing, or damage

Certain items cannot be returned for hygiene and safety reasons:

• Underwear and intimate apparel
• Swimwear
• Items marked as "Final Sale"
• Personalized or customized items
• Items damaged by misuse or normal wear

Follow these simple steps to return your Vale Forever Clothing items:

• Step 1: Contact our customer service team at [email protected]
• Step 2: Provide your order number and reason for return
• Step 3: Receive return authorization and prepaid shipping label
• Step 4: Pack items securely in original packaging
• Step 5: Attach the prepaid label and drop off at designated carrier location

Once we receive and inspect your returned items:

• Refunds are processed within 3-5 business days
• Refunds are issued to the original payment method
• Credit card refunds may take 5-10 business days to appear on your statement
• PayPal refunds are typically processed within 3-5 business days

Partial Refunds: In some cases, partial refunds may be issued for items that show signs of use or are missing original packaging.

We currently process exchanges as returns and new orders. If you need a different size or color:

• Return the original item following our return process
• Place a new order for the desired item
• This ensures faster processing and availability

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We'll provide immediate assistance and resolution
• Replacement items or full refunds will be processed quickly

For international customers:

• Return shipping costs are the customer's responsibility
• Items must be declared as "returned merchandise" to avoid customs fees
• We recommend using trackable shipping methods
• Refunds are processed in USD and converted by your bank